How to declare my parcel content
Filling out the customs declarations and CN23 forms on the website is essential!
CN23 or an international customs declaration is completed for any consignment that crosses the borders of countries outside the European Union. All shipments depart from our warehouses to any country as postal or express mails and are subject to a thorough inspection by the customs authorities of the receiving country. Without the completed customs declaration, it is impossible to send your parcel.
How to fill out the declaration correctly?
- Describe the goods carefully without mistakes. Do not copy details from the shop. Do not provide any superfluous information: if it is a dress with the pattern depicting butterflies, just type "women dress".
- Describe the quantity and price of the goods without specifying the details (shape, colour, etc.).
- Do not reduce the price of your items for customs - it is prohibited and illigal.
- Indicate a brand in case it is a well-known brand
- Do not exceed the customs limits of your country. You can always divide the order into several parcels, creating the declaration with another recipient for each
- It is essential to provide the correct full name of the recipient
Postal code, country, city and shipping address - make sure there are no mistakes
Mobile phone number (required to receive notofocations about the parcel)
Example of a decalration for small parcel
✓ Kids shoes fabric – 2 pcs – 150.49 £
✓ Women dress cotton – 1 pcs – 30.00 £
✓ Armani bag leather – 1 pcs – 564.00 £
Combine products of the same category. In one line, there should not be more than 10 identical positions, otherwise it will be considered as a commercial lot. Do not write all the items in one line. Such records as "clothes - 50 - 150.00" are defined as a commercial lot and are automatically sent to verification and can be detained.
If you have many goods of the same categories, it is better to specify them as follows:
✓ Women clothing: jackets, pants, skirts — 10 pcs — 350.99 £
✓ Children's clothing: jacket, hat, socks — 9 pcs — 90.00 £
✓ Smartphone Samsung Galaxy — 1 pcs — 250.00 £