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All reviews have a tracking number and they are written only by customers who have already used our services.

Clients reviews

Behind every review is an experience

Thomas (Landau an der Isar) 1Z745Y076892174082 - UK Germany
everything fine again this time; securely packaged and fast turn-around time
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Pond (Southend-on-Sea) LTN151881999N1 - Poland UK
This is my 3rd parcel, but I also used the shopping assistant this time. Once again there is a delay in response from the customer service team, however, the parcel arrived safe and well and ... without this service I would not have been able to purchase these items so I am extremely grateful to have found shopogolic :)
If you can be patient and trust that all will be well then you will be happy with the service, I was and am!
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Vitaly (Moscow) CJ106234369RU - Germany Russia
Hi There,

I wish the time from purchase to delivery wasn't that long - more than a month.

That does't compare well against Mr Porter with DHL delivery from UK to Russia in about 3 days.

DE Post delivery service was in reality Russian Post, a high touch service provider. Can it be arranged to ship to Russia with DHL?

Can the order processing be expedited in Shopoholic Germany?

Thanks,
VItaly
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Pond (Southend-on-Sea) LTN150186470N1 - Poland UK
The parcel was very well packaged and arrived in excellent condition. I did have to wait over the 10-20 days quoted, I would say expect a month. Sadly, the UK phone number on the site does not work, I did get responses to my emails eventually but these also took time and due to the language barrier were not very helpful so I have only given 2 out of 5 for support.
Overall, I am happy with the service and would use again. Thank you team.
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Pond (Southend-on-Sea) LTN149902311N1 - Poland UK
The parcel was very well packaged and arrived in excellent condition. I did have to wait over the 10-20 days quoted, I would say expect a month. Sadly, the UK phone number on the site does not work, I did get responses to my emails eventually but these also took time and due to the language barrier were not very helpful so I have only given 2 out of 5 for support.
Overall, I am happy with the service and would use again. Thank you team.
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Tomaz (Vodice) 1Z589F196827838678 - Germany Slovenia
Hello, This was the second part of the order I used Shopogolic as a proxy address service. This package was enjoying holidays in the warehouse for about the month, before the team managed to find the package. Once the package was found, shiping was fast and quality as expected.
In all fairness the support team was very responsive and they really tried to solve the issue.
I would strongly recommend a better warehouse management solution, as current process does not keep up with the demand.
Overall, satisfied with the service as the service enabled the scenario which was not possible otherwise.
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Chloé (Milmort) 1Z745Y076894516468 - UK Belgium
You wrote a wrong customs declaration and I had to pay expensive taxes!
The total declared value of my parcel was £38 for 8 items But you write £304 (38x8) !!!!!
I'm not happy at all!!!
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Tomaz (Vodice) 1Z589F196819855441 - Germany Slovenia
Hello, This was the first part of the order I used Shopogolic as a proxy address service. The initial communication was promptly and then the proces was stuck, due to my misunderstanding of the step when Shopogolic wanted to get the proof of purchase and payment of the goods sent to their warehouse. Once this was cleared the package was sent to my address, however the package included only one out of two boxes. The second one arrived after a month later once we found it with the help of the support team.
I would recommend two things to improve your service:
- Better instructions for creating parcel declarations to also include all required documents for the delivery.
- A better warehouse management solution, as current process does not keep up with the demand.

Overall, satisfied with the service as the service enabled the scenario which was not possible otherwise.
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Thomas (Landau an der Isar) 1Z745Y076892218516 - UK Germany
everything perfect, great packaging and really fast delivery; I am totally happy just as with the last deliveries
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Jlenfi (Maribor) 1Z589F196800078594 - Germany Slovenia
this site unfortunately scammed, 3 weeks I wait for them to manadano in packs.
Their 3 week only lie they tell you.
the traceability number is still not started! I am disappointed I stole the total € 1600 from my pocket! BEFORE USING THEIR SERVICES, READ THE REVIEWS WELL, all over!
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Thomas (Landau an der Isar) 1Z745Y076896339012 - UK Germany
just like with the first package everything went absolutely smooth; package arrived fast and was very well packed
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Diana (Bucharest) 1Z745Y076899944504 - UK Romania
Package arrived intact and quickly - paid on Friday 25th, sent Monday 29th and received Monday 5th. Awesome service, thank you!
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