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Parcel forwarding service in the USA: rules

In order to verify the account, we can request a copy of the passport from everyone who uses our warehouse address. After you receive a letter from the support, you can use the address without restrictions. Please do not use your virtual address for other purposes than shopping. The address is only for personal purchases in online shops like Amazon and at the eBay and Etsy auctions.

 

Rules that must be followed by all customers without any exceptions:

1. We do not recommend you to use our address as the billing address. Please provide your real address for billings.
2. If our warehouse receives purchases paid not by your account or cards, but by third parties, such purchases are automatically returned to the seller, your account is blocked, and the data is transferred to the appropriate authorities in your country of residence.

3. We do not accept goods purchased on credit or not fully paid. We do not forward the goods to the US addresses of other forwarding companies.
4. All the damages that are attributable to us in connection with the use of third-party cards/accounts will be completely deducted from the customer in favour of the company. In this situation, we do not refund any funds back.
5. We do not accept parcels sent to other people names that are different from the name of the registered user. Such parcels are automatically sent back, and the account is blocked.

If you are planning to ship to Russia, please check the list of prohibited goods.

 

A little help to start:
  • Delivery address или shipping address – this is the delivery address. Here you can enter the address that you have received from us.
  • Billing address – this is the address, to which invoices are billed. It is attached to your bank card. Sometimes the payment fails because the client replaces their home address with the virtual address received during the registration on our site.

 

Parcels without a customer number, with an incorrect address, an incomprehensible name and surname are sent back or not processed. Please use the address for purchases carefully.

 

Example of the completed Forwarding delivery address

Name: your name and surname
Address 1:  2050 N Andrews Avenue, Unit 103 – street and house number
Address 2: #SHXXXXX – your customer ID number 
City: Pompano Beach
County: Florida, FL
Postcode: 33069

Phone: +15613342548 – warehouse phone number (you can specify it in stores, but it's better to add your own mobile number to receive SMS notifications of delivery)

Amazon and some other sites ask customers to change the address format and offer their own versions. In both cases, the address will be correct, and we will receive the goods. However, these address formats do not include your customer number, so do not forget to mention it.

 

How it works
  1. You buy in stores, paying by yourself in any way you like.
  2. When placing an order in the store, you specify your virtual address as the delivery address.
  3. We receive parcels in our US warehouse (usually within 4-5 days after the payment).
  4. You create an outgoing parcel.
  5. We pack the parcel, weigh it and bill you for payment.
  6. You pay the shipping costs, and we send your parcel to you.

 

Important!

If you make orders with delivery to our warehouse from outside the USA (for example, from Europe, China or Japan), then it is likely that there will be the need to pay customs duties. It is recommended to use our warehouse for purchases in the US shops only. If the parcel was delivered from the outside of the USA, it is automatically blocked for up to 1 month to pay customs duties. In the outgoing parcel, you can add both the goods purchased by shopping concierge service and incoming parcels received at your "virtual" address. The only limitation that you may encounter is that not all stores are ready to accept cards issued by non-US banks. In such cases, you can use our Help to buy service.

  • If the documents attached to the incoming parcel do not imply that the goods have been paid for by the Client, the company may request confirmation of payment. In the absence of confirmation of payment for the goods, the order will be returned to the store without explanation within 3 days. All parcels arrived without a name and/or customer numbers will not be accepted into the warehouse and will be automatically returned to the sellers immediately.
  • All orders arriving in the name of the Client at the warehouse of the company must be paid by the Customer only, that means, using personally owned plastic cards, bank accounts or payment system accounts. In the event that a different person acts as a payer on the Client's orders, the Client is obliged to give a power of attorney for payment on behalf of that other person at the first request of the company within the 3 days. All goods without exception must be fully paid. It is strictly forbidden to send orders to our warehouse on credit or with payment as they are received (cash on delivery), etc.
  • The company has the unconditional right, but not the obligation, to open the parcels of the Client for the purpose of checking the contents for compliance with the order and repacking for sending to the Client's address. Parcels arriving at the warehouse with names other than names in the accounts will also not be accepted and will be automatically returned.
  • The company does not forward or accept for storage the goods prohibited for shipment by the law of the ISA or the country receiving the parcel. The Client undertakes not to use the means and capabilities of the company to store or forward such goods. If the Client violates this obligation, the Company reserves the right to apply financial (up to 100 US DOLLARS) and/or administrative (denial of service) measures to the Client.