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Parcel forwarding address in Germany: rules

How the Virtual address in Germany works
  1. You make purchases in the German or EU stores, paying for them yourself in any convenient way for you.
  2. When placing an order in the store, you specify your virtual address as the delivery address together with your customer number.
  3. We get your purchases in our German warehouse (usually within 4-5 days after the payment).
  4. You create an outgoing parcel in your account.
  5. We pack your parcel, weight and measure it. You receive an invoice for payment.
  6. You pay the shipping cost, and we send your parcel.

 

Useful information on online shopping in Europe:
  • Lieferadresse – translated from German, it means a delivery address. Here you can use the address that you have received from us.
  • Rechnungsadresse – this is an address to which invoices are billed and your credit card is attached. Sometimes the payment fails because the client replaces their home address with the virtual address received during the registration on our site. This is a violation, it is forbidden to specify the warehouse address for billing.
  • Please make sure that you fill in all the virtual address details in the shop correctly and included your account number.
  • Amazon and some other sites ask customers to change the address format and offer them their own versions. In both cases the address will be correct, and we will receive the goods. However, the version offered by the shop will not have your customer number, so do not forget to include it.

 

Example of the completed Lieferadresse (Delivery address)

Name: Your name and surname
Company: c/o Shopogolic (obligatorily)

Adresse 1: Holzweißiger Str. 14 – our warehouse number and location
Adresse 2: EDXXXXX – customer number from our system, please use it every time
Stadt: Bitterfeld-Wolfen – the city of our warehouse

Postleitzahl: 06749 – the postcode
Land: Saxony-Anhalt 
Telefonnummer: +4917636474235 – we generally recommend using your phone number, but sometimes you can also add our number to some shops for the delivery reason.

 

You need to verify the account, everyone using our address has to provide original personal details.  Please do not use your virtual address for other purposes than shopping. The address is only for personal purchases in online shops and at the eBay auction. If online shop does not accept your billing address, please create an order, so that we can buy it for you..

 

Rules that must be followed by all customers without any exceptions:

1. It is strictly forbidden to specify our address as the billing address!
2. If our warehouse receives purchases paid not by your account or cards, but by third parties, then such purchases are automatically returned to the seller, your account is blocked, and the data is transferred to the appropriate authorities in your country of residence. We do not accept any orders on due invoices or paid by gift cards or cryptocurrency.

3. We do not accept goods purchased on credit or by credit cards from Germany and European countries. We do not forward the goods to the addresses in Germany of other forwarding companies.
4. All the damages attributable to us in connection with the use of third-party cards/accounts and credit cards will be completely deducted from your balance in favour of the company. We do not reimburse any funds in this situation.
5. We do not accept parcels with other names different from the name of the registered user. Such parcels are automatically sent back, and the account is blocked.