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Italy forwarding address rules

How works Forwarding address in Italy
  1. You make purchases in Italian shops, paying for them yourself in any convenient way for you.
  2. When placing an order in the store, you specify your forwarding address as the delivery address with your customer number.
  3. We get your purchases from stores in our Italy warehouse (usually within 4-5 days).
  4. You create the outgoing parcel (combine if required) in your account.
  5. We pack your parcel, weight and measure. You receive an invoice for payment.
  6. You pay the shipping cost and the parcel is sent to you.


Help for your purchases in online shops in the Italy:
  • Indirizzo di consegna – this is the delivery address, only here you can enter the address that you received from us.
  • Indirizzo di fatturazione this is the address to which invoices are billed and it is attached to your credit card. Sometimes the payment fails because the client replaces his home address with the virtual address received during registration on our site. This is a gross violation, you can not specify the address of the warehouse for billing.
  • Please make sure you correctly fill all virtual address details in the shop and here is your account number included.
  • Amazon and some other sites are asking to change the address format and offer their own version, in both cases the address will be correct, and we will receive the goods, but in the version offered by the shop will not be your customer number, so do not settle for this trick.


Example of completing Italy Delivery address

Name: Your name and surname
Address 1: C/O STARHUS via Coriano, 58 Blocco 78Z – street and house number
Address 2: AUXXXXX – your customer ID number 
Postal code:  47924 – postcode 
City:  Rimini – city
Phone number: +393272410059 – warehouse phone number (you can specify it in stores, but it's better to specify your own mobile number to receive SMS notifications of delivery)


You need to verify the account, anyone who uses our address have to provide original personal details.  Please do not use your forwarding address for other purposes than shopping. The address is only for personal purchases in any online shops. If online shop do not accept your biling address please create order and we will buy it for you..


Rules that must be followed by all customers without any exceptions:

1. It is strictly forbidden to specify our address as the billing address!
2. If our warehouse receives purchases paid not from your account or cards, but by third parties, then such purchases are automatically returned to the seller, your account is blocked, and the data is transferred to the appropriate authorities in your country of residence. We do not accept any orders on due invoices or paid by gift cards or cryptocurrency.

3. We do not accept goods purchased on credit or by credit cards from Italy. We do not forward the goods to the addresses in Italy or other forwarding companies.
4. We're checking customers and all the damages that are attributable to us in connection with the use of third-party cards/accounts and credit cards will be completely deducted from your balance in favour of the company. We do not reimburse any funds back in this situation.
5. We do not accept parcels sent to other person names, if different from the name of a registered user, they are automatically sent back, and the account is blocked.