Save your purchase records when you order, not when the parcel is already waiting for an answer. A product link can change, a sale page can disappear and a short payment reference may not explain what you bought.
The aim is one clear record connecting the retailer’s order, the warehouse receipt and the contents you intend to send. These are practical preparation steps, not a universal list of documents sufficient for every customs procedure.
Keep the retailer’s invoice and order details
Save the invoice and order confirmation showing the seller, purchase date, order reference, product, variant, quantity, price and currency. Preserve discounts and delivery charges as separate lines where the retailer provides them. Keep the original file rather than editing the amounts.
An order may arrive in several deliveries. Retain each tracking number and note which items belong to each one. A payment confirmation proves a payment; it may not replace the itemised invoice.
Preserve the exact product information
Keep the model, material, intended use, size and seller or manufacturer reference. Save origin information where supplied rather than assuming it from the shop’s country. For an electronic product, retain specifications relevant to acceptance, such as the presence of a battery.
If there are several variants, make clear which one you purchased. Do not use a screenshot of a different colour, capacity or size simply because that page is still available.
Match store orders to warehouse orders
Record the receiving warehouse, your customer ID, retailer tracking and the warehouse order reference. Copy the current warehouse address in the UK or the address for your selected country exactly as provided in your account; do not reuse an old address from an earlier purchase.
Before creating the final parcel, reconcile quantities with the orders received. For consolidation, keep the individual invoices so the combined contents remain traceable.
Keep dispatch and return records too
Save the final parcel contents, packed weight and dimensions, selected delivery, invoice and tracking. Keep any agreed packing instructions or product photos with the same purchase record. If a return becomes necessary, retain the seller’s approval and return instructions.
Selected Parcel Protection has its own conditions. Preserve the documents requested for a Claim rather than assuming that a photo alone establishes the outcome.
Share only through the appropriate channel
Provide the documents requested through your Shopogolic account or an agreed support channel. Do not post invoices or personal details in public comments. Ask what is needed before sending unrelated financial documents.
Check current product restrictions before buying and contact our support if the description or documentation is unclear. Good records reduce avoidable questions, but do not guarantee acceptance, customs release or a fixed processing time.
